Our Cloud Queue Management System helps businesses improve their customer flow and increase staff performance, laying the groundwork for an excellent customer experience!
Our Cloud Queue Solution offers an affordable, simple way of bringing order to your waiting area. It replaces sign-in sheets or traditional paper ticket systems with a web-based solution to queue visitors by name.
Staff can personalize their greeting to your customer and have additional relevant information at their fingertips to fast-track the process. Detailed reporting and alerts help management stay in control of their visitors’ experience!
Visitors are presented with your services on a self-service kiosk or receptionist device (tablet or PC). They are then prompted to provide details relating to their visit to join the queue.
Visitors are kept informed of the queue status on screens in the waiting area and can receive personalized text messages on their mobile phone (optional), giving them the opportunity to better utilize their waiting time.
Armed with information about their next visitor, staff can add a personal touch by greeting their visitor by name. The system will provide additional information about the visitor, including how long they have been waiting to be assisted.
Get valuable Key Performance Indicators (KPI’s) with our daily, weekly and monthly reporting delivered straight to your inbox, giving you information like Total Transactions, Average Waiting Time, Average Serving Time, and much more.
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