The increasing investment in digital solutions is based on the customers and employees who expect products and services to be delivered as quickly and efficiently as possible. Starting with paperless processing and automation, mastering digitalization is about making your business safer and more streamlined in this modern workspace, and to make you a VisitNinja!
Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.
The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.
Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...