Notify relevant staff members of service shortfalls using a smartphone chat app. Instant alerts give your team members the opportunity to assist customers who have be affected by your automated system trigger-points, helping you implement service recovery at the moment of truth.
The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the engagement. This efficient service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.
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