Cloud Queue Management System

Our Cloud Queue Management System helps businesses improve their customer flow and increase staff performance, laying the groundwork for an excellent customer experience!

About

Our Cloud Queue Solution offers an affordable, simple way of bringing order to your waiting area. It replaces sign-in sheets or traditional paper ticket systems with a web-based solution to queue visitors by name.

Staff can personalize their greeting to your customer and have additional relevant information at their fingertips to fast-track the process. Detailed reporting and alerts help management stay in control of their visitors’ experience!

Cloud Queue Ninja Jumping

Features

Simple Setup

It's web-based - it's as simple as logging into a web page on your own hardware. No need to involve your IT team. đŸ˜‰

User-Friendly

Create a relaxed environment and reduce pressure on visitors and staff by providing an easy way to join the queue.

Infotainment

Display useful information and/or advertising to your waiting visitors, keeping them in the know while they wait (optional).

Visitor Experience

Continuously measure and improve your visitors' queuing and satisfaction experience with reporting and instant alerts.

Welcome

Visitors are presented with your services on a self-service kiosk or receptionist device (tablet or PC). They are then prompted to provide details relating to their visit to join the queue.

SELF-SERVICE OR RECEPTION

One or more touch-screen devices (such as tablets) offers visitors the ability to join the queue themselves, or assign a team member assist visitors using your existing reception computer systems.

Visitor Details

Capture relevant info such as an order number, member or file numbers, etc. This lets back office staff begin preparing while the customer waits, thereby streamlining processes and increasing visitor throughput.

Ready Made Kiosks

We supply nifty kiosks - get in touch for details on what we have to offer.

Notify

Visitors are kept informed of the queue status on screens in the waiting area and can receive personalized text messages on their mobile phone (optional), giving them the opportunity to better utilize their waiting time.

Manager alerts

Notify managers of excessive visitor waiting or assisting times, long queues, and poor visitor experience feedback (in real-time!) giving you an opportunity to implement service recovery at the moment of truth.

Screen Displays

Screen displays show visitors where they are in the queue with personalized audible and visual call notifications when they are called by a staff member. Optional internal screen displays keep back office staff aware of the real-time queue status.

Text Message Options

Send text messages as frequently as needed - like when joining the queue, nearing the front of the queue, and when being called by a staff member. Give visitors the opportunity to provide valuable insight into their experience by sending a Tellus survey link in a "Thank you" text message after their visit (optional).

Manage

Armed with information about their next visitor, staff can add a personal touch by greeting their visitor by name. The system will provide additional information about the visitor, including how long they have been waiting to be assisted.

STAFF-SPECIFIC

Pre-configure the system to take advantage of team member strengths and service experience.

Staff interface

Staff can see how many visitors are waiting, their waiting times, the next visitor allocated to them as well as their details. Team members have visibility over each others status and can see who is assisting a visitor, where they are located, and who is in an idle state.

Staff Control

Call visitors, Forward to other queues, Park no-shows to be called again later, or call specific visitors. Create audit trails of log-in and log-out times for predefined reasons such as lunch, bathroom breaks, shift start/end, etc. for performance management purposes.

Analyze

Get valuable Key Performance Indicators (KPI’s) with our daily, weekly and monthly reporting delivered straight to your inbox, giving you information like Total Transactions, Average Waiting Time, Average Serving Time, and much more.

LIVE OVERVIEW & CUSTOM PERIOD

View consolidated stats in real-time or for a custom period, showing current & historic KPI's as well as trended comparisons.

Results by category

Drilled-down statistics on service options, specific staff members, and multiple locations helps you to improve visitor experience and workforce planning.

BENCHMARK PERFORMANCE

Set targets like high and low wait times for your team members to perform against, creating a healthy competitive environment.

Are you ready to be a Visitor Experience Ninja?

Bring us your on-site challenges and we will work with you to create a solution. We are always up for the challenge!

Visitninja Two Swords

Talk to us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...