DHL South Africa

Service Systems swiftly implemented a visitor management screening solution for contact tracing purposes as well as a cloud-based queue management system that gives waiting customers the opportunity to capture all the necessary details relating to the reason for their visit. Customers can then wait in the comfort of their vehicle while they wait to be notified by SMS when a staff member is available to assist. Staff have access to all the customers’ details before they reach the counter which speeds up the transaction dramatically. Customers are then able to rate their experience via a web link sent to them via SMS