Analytics & Alerts

Drive operational excellence and employee productivity with data integration, business analytics, receiving calls-to-action in real-time.

By evaluating every part of your customers’ journey, our advanced Service Systems Business Intelligence and Reporting platform generates comprehensive up-to-date insights that you need to continuously improve your business.

Our analytics offer an easy way to measure key staff performance areas, helping you grow your business and achieve great customer service. View consolidated stats in real time or for a custom period, showing current and historic KPI’s as well as trended hourly / daily comparisons.

COLLATE

Gather pertinent data points from your environment to create easily digestible information.

EVALUATE

Trended statistics from a single data point, to a multi-site overview, provide invaluable metrics of key performance and shortfall areas.

ACTIVATE

Provide this insightful data to various management levels who then drive implementation throughout the business, ultimately aligning all team members towards the same goal and striving towards continuous improvement.

REFINE

Continuously evaluating and nurturing this process will in turn create a positive culture for customers and staff alike, which ultimately improves your bottom line.

Power of Instant Alerts

Notify relevant staff members of service shortfalls using a smartphone chat app. Instant alerts give your team members the opportunity to assist customers who have been affected by your automated system trigger-points, helping you implement service recovery at the moment of truth.

The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the engagement. This efficient service excellence will ultimately improve your customer and staff experience alike, which in turn improves your bottom line.

NOTIFICATIONS

Keep key staff members connected to the pulse of the business using a familiar group chat which receives system-generated notifications.

COMMUNICATION

Using the same group, team members post feedback on their interactions with customers, promoting transparency and a culture of open communication, helping each other to improve their customer service.

RESOLUTION

By instant engagement, customer service situations can be diffused or resolved before you lose your customer and face bad social media press.

RETENTION

Delight your customers by engaging them and increasing their loyalty, in turn improving your bottom line.

IMPORTANT - Add Pre-screening to your Visitor Management or Cloud Queue Management solutions

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