Drive operational excellence and employee productivity with data integration, business analytics and alerts, receiving calls-to-action in real-time.
By evaluating every part of your customers’ journey, our advanced Service Systems Business Intelligence and Reporting platform generates comprehensive up-to-date insights that you need to continuously improve your business.
Our analytics offer an easy way to measure key staff performance areas, helping you grow your business and achieve great customer service. View consolidated stats in real time or for a custom period, showing current and historic KPI’s as well as trended hourly / daily comparisons.
Notify relevant staff members of service shortfalls using a smartphone chat app. Instant alerts give your team members the opportunity to assist customers who have been affected by your automated system trigger-points, helping you implement service recovery at the moment of truth.
The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the engagement. This efficient service excellence will ultimately improve your customer and staff experience alike, which in turn improves your bottom line.
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